FAQ
Frequently Asked Questions
Our company, our process and our role in the industry.
What is a passive debt buyer?
A company that purchases portfolios of charged-off or non-performing consumer accounts but does not collect on them. Passive buyers like Matador Asset Management place those accounts with licensed third-party agencies and law firms, who service them under the applicable rules.
What is Matador Asset Management?
A passive debt buyer. We buy charged-off and non-performing consumer receivable portfolios and place them with licensed agencies and law firms for servicing.
How do I know if Matador purchased my account?
Use the Account Locator on this website (Find My Account), or contact us directly. We will confirm whether the account is in our portfolio and, if it is, tell you who holds or services it and how to reach them.
Does Matador contact consumers directly?
No. We do not contact consumers for payment. Our licensed agency and law firm partners service the accounts.
Can I make a payment to Matador?
No. Matador Asset Management does not accept payments directly. If your account is active, we will give you the contact information of the agency or law firm handling it.
How can I dispute information related to my account?
You have the right to dispute any inaccurate information. Contact us to confirm whether your account is in our portfolio, and we will direct you to the right party to handle the dispute.
What types of portfolios does Matador purchase?
Charged-off consumer receivables, including short-term loans, lease-to-own accounts, credit cards, personal loans, retail credit, fintech and marketplace lending portfolios, and auto loan deficiencies.
How does the portfolio selling process work?
Contact our team, we review your portfolio and make an offer, and once terms are agreed we complete due diligence and fund quickly, reliably and consistently.
Does Matador offer forward flow arrangements?
Yes. For creditors that prefer to sell on a recurring schedule, we offer forward flow with predictable pricing, quick turnaround and one consistent buyer.
Is there a Matador portal or login?
No. Matador Asset Management does not provide a consumer portal or login. The agency or law firm servicing your account will give you its own contact channels.
How can I contact Matador Asset Management?
Use the contact form on this website, call (844) 943-6290, or email support@matadorasset.com. We respond during regular business hours.