Frequently Asked Questions
Quick, clear answers about our company, process, and industry role.
What is a passive debt buyer?
A passive debt buyer is a company that purchases portfolios of charged-off or non-performing consumer accounts but does not engage in direct collection activity. Instead, passive buyers like Matador Asset Management partner with licensed third-party agencies and law firms to manage account servicing in compliance with regulatory standards.
What is Matador Asset Management?
Matador Asset Management is a debt acquisition firm specializing in the purchase and management of consumer receivable portfolios. We combine deep industry expertise with technology-driven solutions to streamline operations, enhance portfolio performance, and deliver measurable value to our partners.
How do I know if Matador purchased my account?
If you suspect that Matador Asset Management may have purchased your account, the best way to confirm is to contact us directly. We can verify whether the account is part of our portfolio and, if so, connect you with the appropriate account servicer responsible for managing it.
Does Matador contact consumers directly?
No. Matador Asset Management is a passive debt buyer. We do not contact consumers directly for payment. Account servicing is handled by our licensed third-party agency and law firm partners.
Can I make a payment to Matador?
No. Payments are not accepted directly by Matador Asset Management. If your account is active, we will provide the contact information of the agency or law firm handling your account.
How can I dispute information related to my account?
You have the right to dispute any inaccurate information. Contact Matador Asset Management to verify whether your account is part of our portfolio, and we will direct you to the appropriate party to assist with the dispute process.
What types of portfolios does Matador purchase?
We acquire a wide variety of charged-off consumer receivables including short-term loans, lease-to-own accounts, credit cards, personal loans, retail credit, fintech and marketplace lending portfolios, and auto loan deficiencies.
How does the portfolio selling process work?
We make the process simple: connect with our team, we review your portfolio and provide a competitive offer, then we handle due diligence and fund within 5 to 10 business days upon agreement.
Does Matador offer forward flow arrangements?
Yes. We offer forward flow arrangements for creditors that prefer to sell on a recurring schedule. This provides predictable pricing, fast turnaround, and a consistent buyer relationship.
Is there a Matador portal or login?
No. Matador Asset Management does not provide a consumer-facing portal or login. If your account is managed by a third-party agency or law firm, they will provide access and communication channels directly.
How can I contact Matador Asset Management?
You can reach us using the contact form on this website, by calling 833-381-4819, or by emailing info@matadorassetmanagement.com. We respond to inquiries during regular business hours.