Consumer Support
Have Questions About Your Account? We Are Here to Help.
Understanding Our Role
Matador Asset Management is a passive debt buyer. We do not collect directly from consumers, but we are committed to helping you understand your account status and next steps.
What to Do if You Believe Matador Owns Your Account
If you have received a notice, it may mean we own your account. Our team can verify this and provide contact information for the account servicer currently managing your account.
Contact UsConsumer Resources
At Matador Asset Management, we believe in providing consumers with tools and resources that help them make informed financial decisions and better understand their rights.
Receivables Management Association International (RMAI)
RMAI is a national trade association that sets standards for best practices in the receivables industry. RMAI provides guidance and resources for consumers to better understand the role of debt buyers and their rights throughout the account lifecycle.
Federal Trade Commission (FTC)
The FTC offers a wide range of consumer protection resources, including detailed information about your rights under federal laws. It is a reliable source for learning how to protect yourself and resolve credit-related concerns.
Consumer Financial Protection Bureau (CFPB)
The CFPB provides tools and resources for consumers to understand their financial rights, submit complaints, and access educational materials about managing credit and financial obligations.
Frequently Asked Questions
Is Matador Asset Management a debt collector?
Matador Asset Management is a passive debt buyer. We do not collect from consumers directly. We partner with licensed third-party agencies and law firms to manage accounts we own.
Can I make a payment to Matador?
No. Payments are not accepted directly by Matador Asset Management. If your account is active, we will provide the contact information of the agency or law firm handling your account.
How can I dispute information related to my account?
You have the right to dispute any inaccurate information. Contact Matador Asset Management to verify whether your account is part of our portfolio, and we will direct you to the appropriate party to assist with the dispute process.
Is there a Matador Asset Management login or portal?
No. Matador Asset Management does not provide a consumer-facing portal or login. If your account is managed by a third-party agency or law firm, they will provide access and communication channels directly.